SHEIN Integration Setup

📋Before You Start

• Accepted SHEIN vendor account (apply at shein.com/partner)
• SHEIN Open Platform credentials: App ID and App Secret (provided by SHEIN during onboarding)

🔧Setup Steps

1. 1
   Obtain SHEIN Open Platform credentials

   During SHEIN vendor onboarding, your SHEIN account manager will provide your App ID and App Secret. If you need to retrieve them, log into the SHEIN Seller Center and go to Account Settings → Open Platform → API Credentials.
2. 2
   Enter credentials in Pythias

   In Pythias, go to Admin → Integrations → Add New Integration → SHEIN. Enter your App ID and App Secret. Click Test Connection and then Save.
3. 3
   Configure order acknowledgment

   SHEIN requires purchase orders to be acknowledged within a defined window. Enable Auto-Acknowledge in the Pythias SHEIN integration settings to prevent missed acknowledgment deadlines.
4. 4
   Map SHEIN SKUs to Pythias products

   SHEIN uses its own internal SKU system. In Admin → Edit Data, map each SHEIN product ID to the corresponding Pythias product SKU so orders route to the correct design and production type.

🔄What Gets Synced

• ✓Purchase orders (polled every 10 minutes)
• ✓Order items, SHEIN product IDs, quantities, and shipping destination
• ✓Order acknowledgment (accepted/rejected)
• ✓Shipment tracking confirmation pushed to SHEIN

💡Tips & Troubleshooting

• ⚡SHEIN SKU mapping is critical — orders with unmapped SKUs will appear in Pythias as unrouted and require manual intervention.
• ⚡SHEIN's compliance scoring monitors acknowledgment rate and on-time shipment rate. Maintain above 95% on both metrics.
• ⚡Contact Pythias support if your SHEIN App Secret is rotated — you will need to update the credential in the integration settings.